Account Update

Starting 9/22/2026, NMRhub users will be required to use Two factor authentication (2FA) to log into NMRhub services including NMRhub, NMRbox and NAN websites, connections to NMRbox servers via SSH or RealVNC, as well as FileZilla file copies to and from NMRbox servers. In addition, as part of the 2FA implementation, NMRhub accounts will be migrated to a new user account management system which requires a one-time password reset for all NMRhub accounts. All NMRhub users should follow the process below to complete the initial setup steps include resetting password, setting password recovery questions and adding NMRhub in an authenticator application.

Step 1: Begin to log into NMRhub to Generate the Magic Link

Begin the log-in process on NMRhub with your current NMRhub account. An email from support@nmrhub.org that contains a magic link will be sent to the email address associated with your NMRhub account to start the 2FA set up process.

The email is as below:

Dear <user>,

We received a request to reset your password for NMRhub username: <username>

Please click here and follow the prompts to update your password.

If you did not request a password reset, please contact us at: support@nmrhub.org

Thank you,

NMRhub Support Team

UConn Health

Step 2: Reset Password and Create Security Questions

Click on the link in the email. You will be guided through the following steps to complete the 2FA setup:

1. Reset password. This step will be skipped if you've recently reset your password. The new password must meet the current password complexity rules.
2. Create security questions and the answers to them:

Security questions

After setting your password (if required), complete security questions:

Step 3: Add NMRhub account to your authenticator application

Scan the QR code and add NMRhub to the authenticator app of your choosing.

Step 4: Log in

After you finish setting up the 2FA authenticator, log into NMRhub - You will be required to enter a One-Time-Password (OTP) generated in your phone authenticator app.

While you may save your password in a password manager, the OTP will be generated in real time and need to be entered after the previous 2FA authentication expires.