Account Update - Revision history

Mmaciejewski: /* Step 2: Reset your password and set security questions */

2026-09-14T21:03:21Z

Step 2: Reset your password and set security questions

← Older revision		Revision as of 21:03, 14 September 2026
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	[[File:Questions.png\|thumb\|300px\|center\|The security question screen.]]		[[File:Questions.png\|thumb\|300px\|center\|The security question screen.]]

	Record your answers somewhere safe, such as your password manager. Answers are case ~~sensitive~~.		Record your answers somewhere safe, such as your password manager. Answers are case insensitive.

	== Step 3: Add NMRhub to your authenticator app ==		== Step 3: Add NMRhub to your authenticator app ==

Mmaciejewski at 20:59, 14 September 2026

2026-09-14T20:59:32Z

← Older revision		Revision as of 20:59, 14 September 2026
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	Go to the [https://nmrhub.org/user-dashboard NMRhub User Dashboard] and begin logging in with your current NMRhub username and password. You will not be able to finish logging in yet. Instead, the system sends a password reset email to the institutional email address associated with your NMRhub account.		Go to the [https://nmrhub.org/user-dashboard NMRhub User Dashboard] and begin logging in with your current NMRhub username and password. You will not be able to finish logging in yet. Instead, the system sends a password reset email to the institutional email address associated with your NMRhub account.

	[[File:Email check.png\|thumb\|~~600px~~\|center\|NMRhub confirms that the reset email has been sent.]]		[[File:Email check.png\|thumb\|300px\|center\|NMRhub confirms that the reset email has been sent.]]

	The email comes from '''support@nmrhub.org''' and looks like this:		The email comes from '''support@nmrhub.org''' and looks like this:
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	'''Set your security questions.''' Create and answer the security questions. These are used to verify your identity if you are locked out, so create questions and answers that you will not forget and which are secure.		'''Set your security questions.''' Create and answer the security questions. These are used to verify your identity if you are locked out, so create questions and answers that you will not forget and which are secure.

	[[File:Questions.png\|thumb\|~~600px~~\|center\|The security question screen.]]		[[File:Questions.png\|thumb\|300px\|center\|The security question screen.]]

	Record your answers somewhere safe, such as your password manager. Answers are case sensitive.		Record your answers somewhere safe, such as your password manager. Answers are case sensitive.
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	You will be shown a QR code. Open your authenticator app, choose the option to add a new account, and scan the code.		You will be shown a QR code. Open your authenticator app, choose the option to add a new account, and scan the code.

	[[File:Qrcode.png\|thumb\|~~600px~~\|center\|Scan this QR code with your authenticator app.]]		[[File:Qrcode.png\|thumb\|300px\|center\|Scan this QR code with your authenticator app.]]

	Most TOTP authenticators work, including Google Authenticator, Authy, Duo Mobile, Okta Verify, Microsoft Authenticator, and FreeOTP. You do not need a phone: desktop authenticators and password managers such as 1Password also work, and can either capture the QR code from your screen or accept the setup key shown with it, which you can type in by hand.		Most TOTP authenticators work, including Google Authenticator, Authy, Duo Mobile, Okta Verify, Microsoft Authenticator, and FreeOTP. You do not need a phone: desktop authenticators and password managers such as 1Password also work, and can either capture the QR code from your screen or accept the setup key shown with it, which you can type in by hand.
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	Return to the NMRhub login page and sign in with your username and new password. You will then be prompted for a one-time password (OTP). Open your authenticator app, read the current six digit code for NMRhub, and enter it. Note that codes expire every 30 seconds and most apps show a countdown. If close to the end of the countdown, wait till the code refreshes so you have longer to enter the code.		Return to the NMRhub login page and sign in with your username and new password. You will then be prompted for a one-time password (OTP). Open your authenticator app, read the current six digit code for NMRhub, and enter it. Note that codes expire every 30 seconds and most apps show a countdown. If close to the end of the countdown, wait till the code refreshes so you have longer to enter the code.

	[[File:Keycloak.png\|thumb\|~~600px~~\|center\|The one-time password prompt.]]		[[File:Keycloak.png\|thumb\|300px\|center\|The one-time password prompt.]]

	You will also be prompted for a one-time password when you connect to NMRbox over RealVNC or SSH, transfer files with [[FileZilla]], and access the NMRbox and NAN websites. Each prompt needs a fresh code from your app. You will be asked again if you switch devices or locations, or after a set amount of time.		You will also be prompted for a one-time password when you connect to NMRbox over RealVNC or SSH, transfer files with [[FileZilla]], and access the NMRbox and NAN websites. Each prompt needs a fresh code from your app. You will be asked again if you switch devices or locations, or after a set amount of time.

Mmaciejewski at 20:58, 14 September 2026

2026-09-14T20:58:30Z

← Older revision		Revision as of 20:58, 14 September 2026
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	[[File:Qrcode.png\|thumb\|600px\|center\|Scan this QR code with your authenticator app.]]		[[File:Qrcode.png\|thumb\|600px\|center\|Scan this QR code with your authenticator app.]]

	Most TOTP authenticators work, including Google Authenticator, Authy, Duo Mobile, Okta Verify, Microsoft Authenticator, and FreeOTP. ~~Some~~ password managers, such as 1Password, can ~~also store TOTP codes. If you cannot scan~~ the code~~, most apps let you type in~~ the setup key shown ~~beneath~~ it ~~instead~~.		Most TOTP authenticators work, including Google Authenticator, Authy, Duo Mobile, Okta Verify, Microsoft Authenticator, and FreeOTP. You do not need a phone: desktop authenticators and password managers such as 1Password also work, and can either capture the QR code from your screen or accept the setup key shown with it, which you can type in by hand.

	Once added, your app will display a six digit code for NMRhub that changes every 30 seconds.		Once added, your app will display a six digit code for NMRhub that changes every 30 seconds.

Mmaciejewski at 20:57, 14 September 2026

2026-09-14T20:57:02Z

← Older revision		Revision as of 20:57, 14 September 2026
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	As part of this change, NMRhub accounts are being migrated to a new account management system. Every account requires a one-time password reset, so all users must complete the setup below.		As part of this change, NMRhub accounts are being migrated to a new account management system. Every account requires a one-time password reset, so all users must complete the setup below.

	Before you start, ~~install~~ an authenticator app ~~on your~~ phone. The process takes just a few minutes and has three parts: resetting your password, setting security questions, and adding NMRhub to your authenticator app.		Before you start, set up an authenticator app. Most people use a phone app, but a desktop app or certain password managers works too. The process takes just a few minutes and has three parts: resetting your password, setting security questions, and adding NMRhub to your authenticator app.

	<div style="border: 1px solid #a2a9b1; border-left: 8px solid #fc3; background-color: #fef6e7; padding: 0.75em 1em; margin: 1em 0;">		<div style="border: 1px solid #a2a9b1; border-left: 8px solid #fc3; background-color: #fef6e7; padding: 0.75em 1em; margin: 1em 0;">

Mmaciejewski at 20:53, 14 September 2026

2026-09-14T20:53:26Z

← Older revision		Revision as of 20:53, 14 September 2026
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	Go to the [https://nmrhub.org/user-dashboard NMRhub User Dashboard] and begin logging in with your current NMRhub username and password. You will not be able to finish logging in yet. Instead, the system sends a password reset email to the institutional email address associated with your NMRhub account.		Go to the [https://nmrhub.org/user-dashboard NMRhub User Dashboard] and begin logging in with your current NMRhub username and password. You will not be able to finish logging in yet. Instead, the system sends a password reset email to the institutional email address associated with your NMRhub account.

	[[File:Email check.png\|thumb\|600px\|center]]		[[File:Email check.png\|thumb\|600px\|center\|NMRhub confirms that the reset email has been sent.]]

	The email comes from '''support@nmrhub.org''' and looks like this:		The email comes from '''support@nmrhub.org''' and looks like this:
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	'''Set your security questions.''' Create and answer the security questions. These are used to verify your identity if you are locked out, so create questions and answers that you will not forget and which are secure.		'''Set your security questions.''' Create and answer the security questions. These are used to verify your identity if you are locked out, so create questions and answers that you will not forget and which are secure.

	[[File:Questions.png\|thumb\|600px\|center]]		[[File:Questions.png\|thumb\|600px\|center\|The security question screen.]]

	Record your answers somewhere safe, such as your password manager. Answers are case sensitive.		Record your answers somewhere safe, such as your password manager. Answers are case sensitive.
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	[[File:Keycloak.png\|thumb\|600px\|center\|The one-time password prompt.]]		[[File:Keycloak.png\|thumb\|600px\|center\|The one-time password prompt.]]

	You will also be prompted for a one-time password when you connect to NMRbox over RealVNC or SSH, transfer files with FileZilla, and access the NMRbox and NAN websites. Each prompt needs a fresh code from your app. You will be asked again if you switch devices or locations, or after a set amount of time.		You will also be prompted for a one-time password when you connect to NMRbox over RealVNC or SSH, transfer files with [[FileZilla]], and access the NMRbox and NAN websites. Each prompt needs a fresh code from your app. You will be asked again if you switch devices or locations, or after a set amount of time.

			RealVNC works the same way as the websites: enter the six digit code from your authenticator app when prompted.

			=== Connecting with SSH and FileZilla ===

			Separate guides cover connecting to NMRbox with SSH and transferring files with FileZilla.

	=== If you lose access to your authenticator app ===		=== If you lose access to your authenticator app ===

	If you replace your phone, lose it, or delete the app, return to [[#Step 1: Start the login process\|Step 1]] and begin logging in as usual. You will receive a new email link, confirm your security questions, and then scan a new QR code for your new device.		If you replace your phone, lose it, or delete the app, return to [[#Step 1: Start the login process\|Step 1]] and begin logging in as usual. You will receive a new email link, confirm your security questions, and then scan a new QR code for your new device.

Mmaciejewski at 20:37, 14 September 2026

2026-09-14T20:37:04Z

← Older revision		Revision as of 20:37, 14 September 2026
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	As part of this change, NMRhub accounts are being migrated to a new account management system. Every account requires a one-time password reset, so all users must complete the setup below.		As part of this change, NMRhub accounts are being migrated to a new account management system. Every account requires a one-time password reset, so all users must complete the setup below.

	Before you start, install an authenticator app on your phone. The process takes ~~about five~~ minutes and has three parts: resetting your password, setting security questions, and adding NMRhub to your authenticator app.		Before you start, install an authenticator app on your phone. The process takes just a few minutes and has three parts: resetting your password, setting security questions, and adding NMRhub to your authenticator app.

	<div style="border: 1px solid #a2a9b1; border-left: 8px solid #fc3; background-color: #fef6e7; padding: 0.75em 1em; margin: 1em 0;">		<div style="border: 1px solid #a2a9b1; border-left: 8px solid #fc3; background-color: #fef6e7; padding: 0.75em 1em; margin: 1em 0;">

Mmaciejewski at 20:31, 14 September 2026

2026-09-14T20:31:48Z

← Older revision		Revision as of 20:31, 14 September 2026
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	'''Reset your password.''' Enter a new password that meets the NMRhub password complexity rules. Note: If you have reset your password recently, this screen is skipped and you go straight to the security questions.		'''Reset your password.''' Enter a new password that meets the NMRhub password complexity rules. Note: If you have reset your password recently, this screen is skipped and you go straight to the security questions.

	'''Set your security questions.''' Create and answer the security questions. These are used to verify your identity if you are locked out , so create questions and answers that you will not forget and which are secure.		'''Set your security questions.''' Create and answer the security questions. These are used to verify your identity if you are locked out, so create questions and answers that you will not forget and which are secure.

	[[File:Questions.png\|thumb\|600px\|center]]		[[File:Questions.png\|thumb\|600px\|center]]

Mmaciejewski at 20:29, 14 September 2026

2026-09-14T20:29:52Z

← Older revision		Revision as of 20:29, 14 September 2026
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	[[File:Keycloak.png\|thumb\|600px\|center\|The one-time password prompt.]]		[[File:Keycloak.png\|thumb\|600px\|center\|The one-time password prompt.]]

	You ~~can now use the OTP~~ for ~~RealVNC connections~~ to NMRbox, SSH ~~connections~~, ~~file transfers~~ with ~~Filezilla~~, and to access the NMRbox and NAN websites. ~~Note that~~ a ~~new OTP~~ will be ~~needed~~ if you switch devices or locations or after a ~~certain~~ amount of time.		You will also be prompted for a one-time password when you connect to NMRbox over RealVNC or SSH, transfer files with FileZilla, and access the NMRbox and NAN websites. Each prompt needs a fresh code from your app. You will be asked again if you switch devices or locations, or after a set amount of time.

	=== If you lose access to your authenticator app ===		=== If you lose access to your authenticator app ===

	If you replace your phone, lose it, or delete the app, ~~you~~ will ~~need to reconnect your account to~~ a new ~~authenticator app. Follow the instructions above~~ and ~~answer the security question to re-link to~~ a new ~~authenticator app~~.		If you replace your phone, lose it, or delete the app, return to [[#Step 1: Start the login process\|Step 1]] and begin logging in as usual. You will receive a new email link, confirm your security questions, and then scan a new QR code for your new device.

Mmaciejewski: /* Step 1: Start the login process */

2026-09-14T20:20:38Z

Step 1: Start the login process

← Older revision		Revision as of 20:20, 14 September 2026
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	</blockquote>		</blockquote>

	The ~~magic~~ link in this email expires after 24 hours. If the link expires, return to the login page and start again to receive a new one.		The link in this email expires after 24 hours. If the link expires, return to the login page and start again to receive a new one.

	=== If the email does not arrive ===		=== If the email does not arrive ===

Mmaciejewski at 20:19, 14 September 2026

2026-09-14T20:19:46Z

← Older revision		Revision as of 20:19, 14 September 2026
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	Go to the [https://nmrhub.org/user-dashboard NMRhub User Dashboard] and begin logging in with your current NMRhub username and password. You will not be able to finish logging in yet. Instead, the system sends a password reset email to the institutional email address associated with your NMRhub account.		Go to the [https://nmrhub.org/user-dashboard NMRhub User Dashboard] and begin logging in with your current NMRhub username and password. You will not be able to finish logging in yet. Instead, the system sends a password reset email to the institutional email address associated with your NMRhub account.

	[[File:Email check.png\|~~frameless~~\|~~600x600px~~]]		[[File:Email check.png\|thumb\|600px\|center]]

	The email comes from '''support@nmrhub.org''' and looks like this:		The email comes from '''support@nmrhub.org''' and looks like this:
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	* Allow a few minutes for delivery, then check your spam or junk folder.		* Allow a few minutes for delivery, then check your spam or junk folder.
	* If you no longer have access to the institutional email address on your NMRhub account, head to [https://nmrhub.org/forgot-password NMRhub Forgot Password page] and login with your ORCID iD to follow the same recovery/upgrade ~~worflow~~.		* If you no longer have access to the institutional email address on your NMRhub account, head to [https://nmrhub.org/forgot-password NMRhub Forgot Password page] and login with your ORCID iD to follow the same recovery/upgrade workflow.

	== Step 2: Reset your password and set security questions ==		== Step 2: Reset your password and set security questions ==
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	'''Set your security questions.''' Create and answer the security questions. These are used to verify your identity if you are locked out , so create questions and answers that you will not forget and which are secure.		'''Set your security questions.''' Create and answer the security questions. These are used to verify your identity if you are locked out , so create questions and answers that you will not forget and which are secure.

	[[File:Questions.png\|~~frameless~~\|~~600x600px~~]]		[[File:Questions.png\|thumb\|600px\|center]]

	Record your answers somewhere safe, such as your password manager. Answers are case sensitive.		Record your answers somewhere safe, such as your password manager. Answers are case sensitive.